Privacy Policy

Last updated 15 September 2026

Cracker Bill is a billing application for retail shops, operated by Velorah Infotech ("we", "us"). This page explains what information passes through the app, why, and what you can do about it.

Two kinds of people use this data

A shop owner creates an account and uses Cracker Bill to bill their own customers. Their customers' details - name, phone, address, GSTIN - are entered by the shop, not by us, so the shop is responsible for that data and we act only as the service that stores and prints it on their behalf.

What we collect

From the shop owner, at sign-up and while using the app:

• Name, email address, phone number, and a password (stored as an irreversible hash, never in plain text)
• Shop details: name, address, GSTIN, state, and the invoice numbering the shop chooses
• Records of what the shop has billed: invoices, line items, discounts, payments received

From the shop, about their customers:

• Name, phone number, address and GSTIN of a billed customer, if the shop chooses to save it

We do not collect location data, contacts, photos, or device identifiers, and the app contains no advertising or analytics trackers of any kind.

Why we collect it

• To create and secure the account (email and password)
• To send a one-time verification code confirming the email at sign-up, and to send billing-related notices
• To generate invoices, receipts, and reports for the shop
• To keep an auditable billing history - a cancelled invoice is kept, not deleted, the same way a paper bill book is not torn up

How long we keep it

Account and shop data is kept for as long as the account is active. Billing records are kept indefinitely once created, for the shop's own accounting and tax record-keeping - this mirrors the legal requirement to retain invoices, not a choice we could turn off per record. A shop owner can ask us to delete their account and its data as described below; invoice records already required for a completed sale may be retained where the law requires it.

Who we share it with

Nobody. We do not sell data, and we do not share it with advertisers or data brokers. It is processed by the infrastructure that runs the service - our hosting provider - solely to operate the app, and by nobody else.

Security

The app is served over HTTPS, passwords are hashed and never stored or logged in plain text, and one shop's data is never visible to another shop using the same service.

Your rights

You can ask us to access, correct, or delete your account and its data by writing to the address below. We will act on a deletion request within a reasonable time, subject to the invoice-retention note above.

Children

Cracker Bill is a business tool and is not directed at, or knowingly used by, children.

Changes to this policy

If this policy changes, the date at the top of this page will change with it. Continuing to use the app after a change means you accept the updated policy.

Contact

Questions, or a request to access or delete your data: support@velorahit.com